A Scout is Helpful. We hope our service to you today meets that standard.

We have created a short survey form to collect constructive criticism or praise of our service. Whichever you share, your feedback is important and will help us deliver the quality of service you expect and deserve.

Our customer service policy:

Our aim is to support unit level programming as efficiently as possible:

• If you leave a phone message with a council employee, or send an email, we promise to return your call or email as soon as possible, aiming to do so before the end of the next business day.

If an employee only has a desk phone and will be away from their phone for more than a 24-hour period during regular business hours, they will change their outgoing message and, if possible, give you another option to receive the service you need.