Each year there is a chance of some popcorn products arriving to us with some kind of damage. Units are not financially responsible for products damaged during production. Examples include split seams on bags, a bag/jar not properly sealed, open bags in a sealed case.

If a case arrives damaged or short on product, report it to Trail’s End as soon as you find it. Start a chat with their support team and include your unit number, the product and quantity affected, and photos of the damage and the lot code. Once approved, the items are removed from your invoice.